Terms and Delivery

Payment


Web shop payments are made through Stripe and can be made using all major debit and credit cards, or Apple Pay. (The option to pay with Apple Pay is only visible to customers who have set up Apple Pay on their device. According to Apple, they must use Safari through iOS 10, macOS Sierra, or more recent operating systems on Macs with Touch ID.)

Shipping

Shipping is within the UK only and parcels are sent by Royal Mail Second Class, Parcelforce 48 or courier of my choice. Shipping costs will be calculated at checkout, and depend on the total weight of your order. Items will be dispatched within 5 working days from order date, unless otherwise stated.

I cannot be held responsible for delivery delays or errors beyond my control. Please ensure your delivery details are complete and correct.

I use recycled, re-used and/or recyclable packaging where possible.

Returns


I hope that you will love what you choose, but if you do need to return anything, please let me know within seven days of receipt. Return postage will be at your own expense, and responsibility for the item is yours until it is received by me. Please re-pack your item(s) in the manner in which it was sent to you and ask for proof of posting. I will refund the cost of your item upon safe receipt. Postage is non-refundable unless the item is faulty.

Privacy


Alison Wren Ceramics will not share any personal information with any other parties. If you provide an email address and/or telephone number at checkout, these may be passed on to the delivery company for tracking and delivery purposes only. Please state at checkout if you do not consent to this.

Alison Wren Ceramics is operated solely by myself, but trades as part of a small family business, and is therefore VAT registered.